Covered, so you can
feed with confidence.
Every pump and electrical product we sell carries a genuine warranty. If something fails under normal use, we repair or replace it — no argument, no runaround.
How long you're covered
Warranty length depends on the product type. The exact period for any item is shown on its product page.
Electric & wearable pumps
Manual pumps & bottle sets
Consumables & soft parts
What's covered
Motor & mechanical faults
Pump motors, suction mechanisms, and internal parts that stop working under normal use.
Manufacturing defects
Cracks, leaks, or moulding faults present from the moment you unbox the product.
Electrical faults
Charging ports, batteries, and control panels that fail within the warranty period.
What's not covered
We'd rather be upfront than surprise you later.
- Damage from drops, impact, or misuse
- Damage from water entering a non-waterproof motor unit
- Normal wear on soft parts — valves, membranes, duckbills, and tubing
- Consumables such as storage bags, nursing pads, and balm
- Products repaired or opened by someone other than our service team
- Products bought from a seller other than Collections to Closet
How to make a claim
- 1
Message us
Send us your order number and a short description of the problem on WhatsApp, or call our support line.
- 2
Share a photo or video
A quick clip of the fault helps us diagnose it fast — often we can solve it the same day without a return.
- 3
We inspect it
If it needs to come back to us, we'll arrange the courier. Inspection usually takes 3–5 working days.
- 4
Repair or replace
A covered fault is repaired free of charge, or replaced with the same model if it can't be repaired.
Keep your order number.It's your proof of purchase — it's on your invoice and your confirmation page, and it's the fastest way for us to pull up your warranty. Look up an order.
Start a warranty claim
Our support team is here Saturday to Thursday, 10am–8pm.
collectionstocloset@gmail.com